Welcome to smjgifts.com

Customer Service

email us at: info@smjgifts.com

SMJ Gifts

P.O. Box 808

Marlborough, Ma  01752

Shipping & Delivery
 All orders ship via UPS. We ship our own products by USPS and we add that with our products.  We do our best to package and ship orders as quickly as possible. Please contact us if you have any questions.
Privacy & Security
We don't share any of your information with other companies, websites or businesses. Your account information is safe with us. We do use Cookies to track customer behavior on our website via Google Analytics to improve our products, services and create a better shopping environment for all customers. Credit Card and payment information is encrypted and protected for your privacy and security.
Returns & Replacements
We want you to be happy with your purchase. If at any time you are not happy with a product, for any reason, please return it for your 
purchase price or exchange it for the same(if damaged or defective) or another item. Please send the item back with a copy of the invoice, the reason( defective, changed mind, etc.), if you would like an exchange or refund for the item. Your refund will be the same method used for purchase. Shipping and handling charges are non-refundable and you will have to pay shipping charges to send the item back to us, in the event that your returned item does get lost in the return process, it is a good idea to insure the package for the amount of the item you are shipping back. We are not responsible for returned items that are lost in the shipping and/or mailing process. If the item is shown to be lost(i.e. putting a trace on the item) we will refund your money for that item by the method it was paid for. If an item is returned after the first thirty days or can not be traced, we reserve the right to give you online credit for the amount of the item. We would email you with the details. As soon as we receive the returned item from you, we will refund your money or send a replacement, whichever method you choose. You have a thirty day refund or replacement guarantee from us. We want a good online working relationship with our customers.  We appreciate your understanding. 
Return Policy for Awareness Bracelets:
 same as above except we will only refund $10.00 not the $20.00 purchase price because that $10.00 is donated to the cause represented by the bracelet and is non-refundable.
Please send your returns using USPS(insure package) to:
SMJ Gifts
P.O. Box 808
Marlborough, Ma 01752
Ordering
If you have any questions about your order, you can visit your account on our website in the top navigation bar. We only accept online orders, no phone orders. All your past orders are kept in your account history and you can access this information any time.
Payment, Pricing & Promotions
We accept PayPal payments to protect you and your information. The prices on our website are already low, but from time to time we offer special limited-time promotions and coupon codes. Each sale or coupon has specific terms of use and any questions shoud be sent to us via email. If you have questions regardin the price of an item, or the amount paid for an order, please send an email that details the order number, date, and your question and we'll get back to you as soon as possible.
Viewing Orders
View your past orders on Your Account tab at the top right of the website. 
Updating Account Information
You can update your account infomation any time by clicking My Account at the top of this site. You can edit your shipping and billing address, email address, and contact information.